NEW Solving Application Performance Problems with Managed WAN Optimization - Solution Brief
Assuring good performance for applications delivered over Wide Area Networks requires more than adequate bandwidth. Maintaining an acceptable level of application performance at remote locations is a challenge for many organizations. Bandwidth is limited and network latencies become unavoidable with increasing distance. In this solution brief from Global Crossing and Juniper Networks, you will learn why CIOs today cite WAN optimization as one of their top-5 priority projects and how the solution delivered by these partners will drive real-world benefits directly to four areas including Compression and Caching, Acceleration, Application Control and Visibility.

NEW A Spectrum of Global Value: The Multiple Benefits of Integrated Data Centers and Connectivity Solutions from Global Crossing - Solution Brief
Organizations across the world are buckling under the cost and administrative burdens that internal IT operations generate. Businesses are expected to add value, while cutting costs. But the truth is that expanding a business and cutting costs at the same time is a very difficult thing to do – especially when networking is not your core competency.

Fortunately, emerging data center technologies and practices promise to alleviate a lot of these growing pains.

This solution brief takes a closer look at these dynamics and suggests that Global Crossing’s integrated data center and connectivity solutions may provide some relief from the effects. It explores consolidation, virtualization and business continuity challenges and provides examples of Global Crossing solutions that are meeting worldwide demand for IP connectivity from the data center to points located at the bottom of the ocean and in far off continents.

NEW Ethernet Wide Area Networks: Extending the Enterprise - Solution Brief
Ethernet is rapidly becoming the primary communications technology for organizations of all sizes. Most businesses already have Ethernet-based local area networks (LANs). By extending Ethernet beyond the office or campus to the metropolitan area, region or around the globe, businesses gain greater performance, flexibility, and reliability compared to other wide area network [WAN] transport methods and, often, at lower cost. This paper from Global Crossing shares how.
This whitepaper is also available in Spanish and Portuguese .

NEW Redefining and Improving the Customer Experience: An Innovative Strategy for Long-term Mutual Value - Position Paper
For today’s enterprise user, the telecommunications landscape has become very complex — with an ever-increasing number of technologies, products, services, applications, devices and business needs vying for mindshare. As a service provider, rising above the ‘at par’ components like product, capability or price, and offering end users a differentiated experience that delivers perceived value, is the end game. This position paper from Global Crossing illustrates that the secret to growth for the service provider lies in their ability to partner with their customers while building enduring relationships with them based on the steady delivery of value and positive experiences over the course of the lifecycle.

NEW Opportunities & Challenges in a Shrinking World - Position Paper
Extraordinary networking advancements are creating a new information era in the web 2.0 economy. The old boundaries of voice and data networks, distance and geography have been erased. Globalization is upon us and ICT has never been more important. Global Crossing’s worldwide fiber optic network can help. Our converged multi-service Internet Protocol (IP) network provides the platform for new applications, enabling businesses to realize operational efficiencies and reach new markets. This paper demonstrates how uniquely positioned the company is to help businesses streamline operations, improve communications, reduce wasteful activities and source services in a cost efficient way.

NEW Platform and Service Convergence – Technical White Paper
Multiple services, converged on a single port, provide bandwidth flexibility as well as the inherently lower cost of a single access connection. Security and service level aspects can be at risk, however, when combining network functionality. The designs that have been employed thus far to deploy network edge equipment have been more conservative than the technology has permitted. There are several reasons for this: security and service level concerns; differing service demands of customers and the immaturity of the technology. This paper from Global Crossing will demonstrate that the requirements of today’s enterprise customer, along with the maturity of platforms and technology, warrant that further platform convergence is necessary in order to provide scalable, flexible, and cost-effective converged data services.

NEW Why IP Convergence Hit Its Stride with the Early Majority - Whitepaper
IP Convergence - once just a buzzword – has effectively been “field proven” and now is considered a strategic component of most businesses’ cost optimization efforts and has become a mainstay of business vernacular. In this paper, "Why IP Convergence Hit Its Stride with the Early Majority," we share the evolution and present the reasons behind why IP Convergence technologies are the clear choice for enterprises who want to gain a competitive edge in their markets.

Finding Customer Value at the Intersection of Carriers & Content Delivery - Whitepaper
A white paper authored by David Vorhaus, Senior Analyst, Yankee Group. As enterprises publish and distribute more an d more high-value and high-volume content on-line, the need for a dedicated content delivery network (CDN) continues to crystallize. This white paper highlights the advantages of a carrier-CDN partnership from an enterprise perspective, while also describing the competitive drivers that have created new opportunities for enterprises to rethink their CDN strategy and seek an external CDN solution.

Security Lessons Learned from a Global Carrier - Whitepaper
Securing the enterprise is complicated and requires an overall security strategy including network security, physical security, personnel security, and information assurance. This paper focuses on some of the lessons learned from Global Crossing in our establishment of a secure enterprise. While the implementation of the technology will vary, the underlying principles remain consistent.

Outsourcing Options for Improved Collaboration, Enhanced Value and Lower Total Cost of Ownership - Whitepaper
Connections should never go down, conferences should never be interrupted, and conferencing technology should always be easy to manage and maintain. Like email and phone service, conferencing is, without question, a mission-critical business application.

That is why, when one considers the total cost of ownership for the in-house solution, combined with the fact that internal conferencing applications do not always perform flawlessly, more and more organizations are re-evaluating their out-sourcing options.

VoIP Goes Mainstream: Robust Proven Technology Takes Business Telephony to the Next Level - Whitepapers
Network security, flexibility and efficiency, and cost savings; plus IP solutions that keep pace with your needs, are driving VoIP adoption in today’s market-place. This whitepaper, 'VoIP Goes Mainstream,' explains why.
This whitepaper is also available in Spanish and Portuguese .

Service Provider Partnering Delivers Next Gen Global Network Services - Whitepaper
For enterprises to maintain a competitive edge in today’s increasingly global marketplace, a high-performing and efficient communications infrastructure is a critical enabler. One key metric indicating the competitive advantage of a converged IP infrastructure is the lower cost of ownership. Therefore, it is important for region-based network service providers to partner with global network service providers to meet this expanding need for next generation global network services in the enterprise sector.
This whitepaper is also available in Spanish and Portuguese .

Going Green: A Business Imperative - Whitepaper
"Going Green" is no longer just a slogan for many global companies, it's becoming a strategic imperative. Most mid to large enterprises are looking for ways to reduce their energy consumption, while seeking suppliers that offer energy-efficient solutions to help them mitigate the environmental impact of their operations. It's a natural extension of Global Crossing's role as a telecommunications service provider to offer technological solutions that allow enterprises to be cost- and energy-efficient. All of our efforts support the company’s belief that customers are going to seek vendors who will not only help them become environmentally compliant, but who are conscientious themselves.
This whitepaper is also available in Spanish and Portuguese .

Convergence: The Foundation for Unified Communications - Whitepaper
Converge first, then deploy UC applications. The key to a successful UC roadmap is convergence. With the right IP infrastructure in place, you can start realizing significant cost savings and ROI immediately. Productivity-enhancing UC initiatives can then be layered on as new technologies evolve and mature.

Global Crossing has saved some $3.6 million in internal telecommunications costs during the last five years. - Whitepaper
- while expanding and enhancing communications tools for its employees. This whitepaper identifies the direct and indirect roles that VoIP technology played in this effort, as well as the contribution from IP-based collaboration capabilities.

Unified Communications - Whitepaper - Managed Hosted IP Telephony Services - shared services for Enterprises
Enterprises are under pressure to achieve the economies and efficiencies. The sharing and convergence of infrastructures and mobile and flexible working are key performance improvement areas through which targeted economies and efficiencies can be delivered.

Global Crossing has been working towards creating IP convergent services that can be delivered with greater ease and simplicity, Global Crossing’s Unified CommunicationsTM suite for Enterprises is another example. The suite is built around hosted IP telephony in addition to some efficiency-enabling solutions such as unified messaging, and presence management.

The aim of this paper is to introduce the Hosted IP Telephony Service and identify some key benefits enabling enterprise efficiencies.

Unified Communications - Whitepaper - Managed Hosted IP Telephony Services - shared services for Government
Government organisations are under pressure to achieve the economies and efficiencies detailed in the Lyon’s Review and the Gershon Report. Furthermore the subsequent “Transformational Government: Enabled by Technology” strategy has highlighted some key technology-enabling targets as a further focus in achieving improvements to services. The sharing and convergence of infrastructures and mobile and flexible working are highlighted as key performance improvement areas through which targeted economies and efficiencies can be delivered.

Global Crossing has been working towards creating IP convergent services that can be delivered with greater ease and simplicity, Global Crossing’s Unified CommunicationsTM suite for Government is an example. The suite is built around hosted IP telephony in addition to some efficiency-enabling solutions such as unified messaging, and presence management.

The aim of this paper is to introduce the concept of Hosted IP Telephony Service and identify some key benefits enabling Government efficiencies.

IP Convergence: Avoiding IMS Complexity - Whitepaper - Keeping it Simple with SIP
Global Crossing’s work in an Internet protocol Multimedia Subsystem (IMS) environment is fueled by the belief that the IMS environment will ease the delivery of Multimedia applications in IP networks. Many of the observed challenges of fully specified IMS solutions have resulted in opportunities to create new IP platforms based on the IMS standard. To that end, Global Crossing’s Converged Architecture team continues to develop a framework that is not IMS per se, but shares many of the benefits detailed in IMS – without the inherent disadvantages of a full IMS build out. Global Crossing maintains SIP/IP/MPLS as the underlying technologies to provide services and features in a secure and scalable manner, while it continues its commitment to finding a solution that makes the best use of the technology for the best advantage for its customers.

VoIP Architecture - Technical Whitepaper
The fundamental objective of Global Crossing's Voice over IP (VoIP) architecture is to provide highly efficient and carrier-class business solutions to Enterprise and Carrier customers. This paper describes in detail how the company is using its global, converged packet-switched network and services platform to develop and provide IP-based voice services that can be delivered via SIP or traditional TDM-based signaling. An early adopter of VoIP technology, Global Crossing is striving to maximize technology migrations for its customers.