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INTERACTIVE VOICE RESPONSE
IVR Services Enhance Your U.S. and Canada Toll Free Services
Global Crossing IVR Services directs callers to information, department, or person by a voice recorded message that prompts for specific digits to be entered using a touch tone phone. IVR Services give you the ability to handle high volumes of calls with minimal investment in staffing and training.
Go to market nationwide with a single toll free number that uses automated call agents to inform, direct, or route your callers to regional messages and destinations. Gain all the advantages of having your own network-based IVR solution without the expense of maintaining one yourself. Global Crossing offers three types of IVR Services:
- Global Crossing IVR Network Announcements - plays a customized message to communicate announcements, new telephone numbers, or instructions before automatically connecting a caller to a department or disconnecting the call; great for informing a large volume of callers the same message without the need for a "live" agent, receptionist, or operator.
- Global Crossing TargetLine® - menu routing includes an initial greeting then allows your callers to choose from the menu options you offer - whether based on departments, products, locations.
- Global Crossing LocationLink® - dealer locator automatically routes the caller to the destination closest to their NPA/NXX with no extensive database to manage.
FEATURES AND BENEFITS
- Professional message recording - sounds fresh and upbeat, whether you are making an announcement with IVR Network Announcements or offering menu choices.
- Record and customize your messaging - on the fly with simple remote control commands.
- Available 24x7 - with no new hardware or software to install.
- Cost-effective - save on hiring and training resources for your call center; also save by eliminating multiple toll free numbers for regional use.
- Management reports - get detailed reports monthly, weekly, or even daily to meet your reporting needs.
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