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Introducing Global Crossing Service Express™
Global Crossing leads the Telecom Industry in delivering high customer satisfaction.
- Our culture is deeply customer-centric - we have a passion and deep commitment to serving the needs of our customers.
- Our knowledgeable team of employees understands our customer's business needs, plus our top-down commitment from a very accessible senior leadership team.
- Our vision of the customer experience is simple: "It is to delight our customers"
A significant component of Global Crossing's philosophy of delighting the customer is to continuously improve and simplify systems and processes to make any interaction with the company easy, quick and efficient.
Global Crossing Service Express™ is an advanced service delivery model that enhances, simplifies and accelerates the installation of new service orders for our customers worldwide:
- Cycle time improvements of 10-20 percent from contract signature
- Expedited local loop provisioning
- Expedited network provisioning
- Delivery teams with product expertise: converged IP, voice and transport services
- Automated status reporting reflecting specific milestones via email:
- Once the formal workflow has begun (within 24 hours of confirmation of their requirements with Order Management)
- Firm order commitment (FOC) dates
- FOC reminders 72 hours prior to FOC date
- Global Crossing network ready date
- Activation complete
- Global Crossing's uCommand® enables customers to submit inquiries throughout their delivery experience
- Project management teams are available for large scale implementations
Take advantage of the Global Crossing Service Express™ on your next order.
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