Many companies talk about the "customer experience" as a way to differentiate themselves from their competitors. We believe that we take a highly unique approach: we ask our customers to define what the customer experience means to them. Then, we implement changes, programs and technology based on this input and collaboration.

Over the years, Global Crossing has engaged an independent research firm to conduct quarterly customer satisfaction surveys (CSAT). The CSAT consistently provides superior scores, and through external discussions, focus groups, and user forums, our customers are telling us that a customer-oriented mindset sets Global Crossing apart from other telecom providers.

Our vision of the customer experience is simple: It is to delight our customers. So, the employees of Global Crossing work with a proven methodology to continually delight our customers: Ask. Listen. Act. Learn. These components are the foundation for enterprise-wide improvement and represent an approach that is used to strengthen the quality of all transactions, actions and customer touch points.

We have a global team of 5,000 employees focused on providing the best customer experience in the business. We are the difference.

Read more about our most recent enhancement, Global Crossing Service Express™, which significantly improves the Service Delivery Process, and improves the service delivery process by 10-20%