SPEEDLINK USER GUIDE

U.S. Origination
Dialing instructions for calls made from the U.S.

Domestic U.S. calls

1. Dial your 10-digit Global Crossing SpeedLink toll-free number.
2. At the prompt, enter or speak any pre-assigned PIN, and you'll be connected.

Domestic U.S. calls using the dial tone PIN

• Dial your 10-digit Global Crossing SpeedLink toll free number.
• At the prompt, enter or speak your four-digit dial tone PIN.
• At the prompt, enter or speak the phone number you wish to call (area code + number).

Note: When using a rotary or pulse phone, simply dial your Global Crossing SpeedLink number and say the four-digit PIN number, say the Special Feature four-digit PIN, say the name of the feature, or hold for an operator. A Global Crossing SpeedLink operator will gladly connect your call. Dial direct from virtually any touchtone phone in the U.S., including Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands.

International calls

• Dial your 10-digit Global Crossing SpeedLink toll-free number.
• At the prompt, enter or speak any pre-assigned PIN, and you'll be connected.

International calls using the dial tone PIN

• Dial your 10-digit Global Crossing SpeedLink toll free number.
• At the prompt, enter or speak your four-digit dial tone PIN.
• At the prompt, enter or speak the phone number you wish to call (dial 011 + Country Code + City Code + Local Number).

Note: Your calling code PIN must be activated for international service to complete these calls.

International Origination
Dialing instructions for calls made from outside the U.S.

Calling from Canada, Guam, Saipan, Puerto Rico and the U.S. Virgin Islands:

• Dial direct as shown on your calling card.

Calling from other select countries:

• Dial the international toll-free access number of the country you are calling from.
• At the prompt, enter or speak the international security code 4685(INTL).
• At the prompt, enter or speak your 10-digit Global Crossing SpeedLink toll-free number.
• Enter or speak any pre-assigned PIN, and you'll be connected.

Calling from other select countries using the dial tone PIN

• Dial the international toll-free access number of the country you are calling from.
• At the prompt, enter or speak the international security code 4685(INTL).
• At the prompt, enter or speak your 10-digit Global Crossing SpeedLink toll-free number.
• At the prompt enter or speak your four-digit dial tone PIN.
• At the prompt, enter the area code and number or enter 011 + the country code + the city code and the number you wish to call.

Note: If the international security code is not entered, or you are calling from a rotary phone, a stateside operator will come on the line to assist you in completing your call. All international origination calls can be completed through the automated system, but you do have the option to speak with a live operator if needed. For assistance in finding international toll-free access numbers, you may also access international operator assistance by dialing 4685 or simply waiting on the line. International toll-free access numbers change frequently. Please call Customer Service for updates before going overseas.

Calling with the Universal Origination Toll-Free Number
Universal Origination allows you to place calls from participating countries using the same international toll-free number.

• Dial the country code of the participating country from which you are calling followed by 800-7866-6666.
• Then follow steps above for international origination calls.

Travel connections makes travel planning easy.
For convenient connections to the reservation lines of most major airlines, hotels, and car rental companies:

• Say "travel connections" or enter 8728 (TRAV).
• When prompted, enter the following:
  • 1 (for airlines)
  • 2 (for hotels)
  • 3 (for car rental companies)
• At the prompt, enter a two-digit travel connections code from the chart above.

Calling Assistance

Directory Assistance
Allows for easy access to any domestic telephone number with the added benefit of being connected to your party.

• Dial your toll-free Global Crossing SpeedLink number.
• At the prompt, enter or speak the 2778 (ASST) Feature PIN or say "directory assistance".
• A Global Crossing operator will assist you in obtaining any domestic number.
• The operator can even complete the call if you wish.

Customer service
We've got you covered 24 hours a day. For operator assistance, when dialing from any phone, including rotary or pulse, dial your toll-free Global Crossing SpeedLink number and hold for a Global Crossing SpeedLink operator, or state "operator" to help you complete the call. For information about your service, or to order additional Global Crossing SpeedLink cards, call Global Crossing Customer Service. Simply use the 0000 Feature PIN or dial 1-800-466-4600 for Enterprise and 1-800-482-4848 for Residential. Programs and serviceability are subject to change.

Important Note:
Carefully safeguard your Global Crossing Speedlink numbers; you are responsible for calls made with your toll-free Global Crossing SpeedLink number and any active PIN. If your card is ever lost or stolen, contact Customer Service (1-800-466-4600 for Enterprise and 1-800-482-4848 for Residential) immediately so that we may deactivate your Global Crossing SpeedLink number and calling code PIN and issue new numbers for you.

Call delivery
For easy access to any domestic telephone number.

If the phone is busy or no one answers, and you've got to run, simply record a message to be delivered whenever you choose and be on your way.

• Dial your toll-free Global Crossing SpeedLink number.
• At the prompt, enter or speak the 3358 (DELV) Feature PIN or say "call delivery."
• Enter the area code and telephone number of the person you wish to call. (You may press 8 at any time to undo your last entry).
• When you hear the prompt, record your name and the recipient's name.
• Record your message. Press 9 when you have finished recording.
• To send your message in 15 minutes, hang up. Or, for more options, press 6.
• Detailed instructions available through Customer Service.

International Operator Assistance

• Dial your toll-free Global Crossing SpeedLink number.
• At the prompt, enter or speak the 4685 (INTL) Feature PIN or state "international operator assistance".
• A Global Crossing operator will assist you in obtaining the most up-to-date international origination toll-free numbers.

Power Dialing
Programming your four-digit PINs for fast dialing.

Assign the four-digit Personal Identification Numbers (PINs) you want to power dial; include up to 100 of your most frequently dialed domestic and international phone numbers. Update these private PINs as needed by calling your local representative or Global Crossing Service (certain PIN restrictions apply). You can update your PINs online at uCommand®.

Dial Tone PIN
Special PIN that allows user to get to reach non-programmed phone numbers.

The Dial Tone PIN is a four-digit PIN that allows you to gain access to a phone number you do not currently have programmed. Once at the prompt, you can dial a domestic or international (if allowed) number that is not pre-programmed to one of the four-digit, pre-assigned PINs.

Flexible Call Routing
Change where your programmed toll-free product PINs terminate.

* Separate Global Crossing services that can be accessed through your calling card. Complete instructions can be obtained through Customer Service.

Multiple calls
Make additional calls without hanging up.

To make additional calls, DO NOT HANG UP -- Press # for two full seconds and, at the prompt, enter the next PIN you wish to dial. (If making a calling card call enter your calling code PIN, then your next phone number.)

Special Feature PINs
PINs that are preset for easy access to our features.

These Special Feature PINs give you quick access to a variety of convenient services. You can use the features by either dialing or speaking the four-digit PIN, or speaking the phrase in quotes.

Feature PINs Features

• 2778 "Directory Assistance"
• 3539 "Flexible Call Routing"
• 3358 "Call Delivery"
• 4663 "Call Home"
• 6245 "Voice Mail"
• 8728 "Travel Connections"
• 9675 "Call Office"
• 4685 "International Operator Assistance"
• 0000 "Customer Service"

"Call Home" and "Call Office" must be programmed with Customer Service or your local representative, as do your individual Power Dial PINs.

Speech Recognition
Speak your digits, hands free.

Speech recognition allows you to place calls hands free. Any English-speaking caller can speak the digits 1-9, the words "yes," "no," "oh" (as a substitute for "zero"), and phrases for Global Crossing SpeedLink's special features. Speak the phrase as printed in the quotes or say each digit individually. The flexible call routing PIN 3539 must be spoken as "three, five, three, nine," not as "thirty-five thirty-nine" and not as "three thousand five-hundred thirty-nine". Only digits or phrases in the Special Features Phrase Table are recognized, for example "3539" ("three, five, three, nine") or "Flexible Call Routing" will connect the call; "FLEX" will not.

Star Rewind
Correct misdialed digits

• Press * to erase misdialed digits.
• Re-enter the entire number.

International Toll Free Access Numbers

International Country Codes

Wallet Card