World markets continue to experience the most profound economic crisis of our generation. While history shows us that a recovery will come in time, the challenge today for many enterprises is to weather the economic downturn by preserving the quality of their customers' service while carefully managing their costs. Global Crossing can help.

We can be a valuable partner in helping you to stay competitive by leveraging next-generation information and communications technologies.

Global Crossing's integrated, global IP-based network was designed for the convergence of voice, video and data. We deliver our services virtually anywhere in the world quickly, securely and reliably. Moreover, we have a global team of telecommunications professionals dedicated to helping your business grow and succeed.

Our experienced people and suite of converged IP services can help you to:

• Simplify infrastructure. We can help find faster and more effective delivery mechanisms, while reducing administration and, in turn, overhead.
• Increase productivity. We can help to leverage information and communication technologies and the associated applications and tools to increase worker productivity.
• Reduce costs. We can help evaluate how your services are delivered, and reduce costs without impacting performance, function and availability.
• Sustain a positive customer experience. We can help improve application performance and real-time interactive applications to enhance the user experience.

We know the benefits from our own experience. Our own internal deployment of a next-generation communications platform, based on IP technologies and collaborative tools, has enabled us to realize significant operational improvements and efficiencies. After the first year of our migration, we estimated a cost savings of 20-30 percent to the business. We can share what we have learned with you.

Unlike some competitors, Global Crossing is well positioned in these hard times to assist you because our business continues to grow as more and more customers view us as the preferred alternative provider in the telecom industry.

We continue to invest in our future and yours by developing and enhancing products and services that can make our customers more successful. For example, this year we expanded the capacity of our Atlantic Crossing 1 undersea cable system to meet increasing demand for broadband; extended our Brazilian fiber-optic network; introduced EtherExtendsm Flex Access Service to provide our customers with cost-effective and flexible Ethernet access to IP-based services; and launched Global Crossing Service Express™ to significantly improve service delivery intervals.

Our customers continue to tell us they value our service, with 96 percent saying they are satisfied with Global Crossing and 65 percent saying they are "very satisfied." In fact, 70 percent of our growth is coming from existing customers, a vote of confidence in which we take pride.

Our goal is to be a trusted and vital partner in all we do for you. That includes helping you manage through these very challenging times and positioning you to emerge from them stronger and more competitive than ever.

John J. Legere
Chief Executive Officer
Global Crossing