Edward T. Higase
Executive Vice President
Chief Customer Experience Officer

Ted Higase is executive vice president and chief customer experience officer for Global Crossing. With almost 20 years of general management and sales operation experience in the telecommunications and personal computer industries across Asia Pacific and the United States, he is charged with service delivery and overseeing the company’s Customer Experience Re-engineering Team, which endeavors to ensure industry-leading customer service.

Previously Mr. Higase served as Global Crossing’s executive vice president, worldwide carrier services, in which capacity he oversaw the wholesale carrier voice and data business worldwide, serving fixed and mobile telecom carriers, cable TV, ISP and ASP customers.

Mr. Higase served as president, carrier services for Asia Global Crossing, the separately listed subsidiary of Global Crossing, from August 2000 to December 2001. Prior to Asia Global Crossing, Mr. Higase was corporate director and general manager from November 1999 to August 2000 of the medium-size business Corporate Accounts Division for Dell Computer Corporation in Japan, where he was the business leader of a $350 million P&L business unit and achieved 60 percent year-over-year growth of Dell's corporate business in Japan. Prior to this assignment, he served as corporate director, Dell Online for Asia Pacific from August 1998 to November 1999, where he led the growth of Internet-based transactions in the region to 46 percent of Dell's revenue from the Asia Pacific region.

Mr. Higase began his career with AT&T in Japan. During his nine years with the company, he held a wide range of senior and executive positions in marketing, sales and business management across AT&T's business markets division, consumer markets division, outsourcing unit, and the international business unit. He spent most of his AT&T career in assignments in Japan, Australia, Hong Kong, Singapore and the United States, and has done business extensively across Asia Pacific and the United States. He last served as service line director for networked voice premises management at AT&T Solutions' world headquarters in New Jersey, U.S.

Mr. Higase holds an M.B.A. from Drake University and a B.A. in international relations from the University of California, Davis. He has also attended the Executive Development Program at the Wharton School at the University of Pennsylvania.