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WANT TO KNOW MORE ABOUT OUR SERVICES AND OFFERINGS?
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Enterprise Business, and Government Customers - To connect with one of our knowledgeable representatives in your region, select the appropriate link below:
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Carrier, Wholesale and Global Partners - Global Crossing supports carrier markets and partners around the globe. To connect with a representative in your region, click one of the links below:
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NEED CUSTOMER SERVICE ASSISTANCE?
To ensure you receive the quickest response to your request, please contact the Customer Service group specific to your Global Crossing services
- Conferencing Customers
Please e-mail any conferencing customer service issues to iccc@globalcrossing.com, or call to speak to one of our customer service representatives. View a list of conferencing customer care phone numbers.
- Business Customers
Please e-mail any customer service issues to iccc@globalcrossing.com. Someone will respond to your request within 24 hours. In North America call (800) 466-4600 to speak to one of our customer service representatives. Global Customers call our International Freephone 800-4500-4511 or our direct dial number at 406-651-4028.
- Wholesale Customers
Please e-mail any carrier data or wholesale voice customer service issues to iccc@globalcrossing.com.
- Residential Customers
Residential customers in North America call (800) 482-4848. Please e-mail any customer service issues to iccc@globalcrossing.com.
- Internet Service Customers
Please e-mail Dial-Up Internet Service technical support issues to support@globalcrossing.net, or call the help desk. In North America, call (800) 800-1170, or view a list of International Toll Free Support (ITFS) Help Desk phone numbers. Please e-mail Dedicated Internet Access Service technical support issues to gc-noc@gblx.net.
- U.K Managed Services Customers
For general U.K. enquiries, please contact our switchboard on 0845 0001000. Please e-mail your comments regarding our provision of UK Managed Services to ukmanagedservices@globalcrossing.com or call 0845 000 0006 to speak to one of our customer service representatives.
- Online Account Management
To view your business or commercial account online sign up for uCommand.
- Slamming Issues (Applies to the United States only)
Please e-mail your concerns to slamming@globalcrossing.com, or in North America, call (800) 400-0446.
- Spam issues
Please direct spam complaints to abuse@gblx.net.
- Security issues?
Please direct security and hacking/cracking complaints to security@gblx.net.
HAVE INVESTOR RELATED QUESTIONS?
Please email any investor related questions or comments to glbc@globalcrossing.com.
WANT TO ACCELERATE YOUR CAREER?
Visit our Careers page to learn more about a career at Global Crossing.
HAVE A COMMENT OR QUESTIONS ABOUT OUR SITE?
Click here to let us know what you have to say about our site.
WHAT ELSE CAN WE HELP YOU WITH?
Click here for a General Inquiry Form, if you need information about topics other than Global Crossing services and offerings.
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Thank you for your interest in Global Crossing!
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